Just another Manic Monday
August 6, 2012
It was a busy Monday morning and we were all just getting our caffeine fix when we received a panic call from one of our clients who were experiencing major problems with their main switchboard and all internal phone lines.
They asked if they could divert all their calls in addition to the 200 or so new enquiry calls a day we already handle for them. They had no idea of the additional call volumes we could expect or when their telephone lines would be resolved. Always willing to help, we set up a dedicated line, with email notification for over 1400 individuals/departments within the hour and as a result we were able to deal with over 300 extra calls and help our client avoid a panic Monday!
All in a day’s work!