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At Answering4u, we understand the challenges facing businesses when the unexpected happens and there is a product recall. Inbound call volumes soar, with jammed phone lines, stretched departments and growing unease among customers and stakeholders, potentially resulting in a damaged brand.
But with the right approach, the impact of these events can be minimised. Our Product Recall services ensure that your customers get the right information, when they need it, leaving you to focus on the core issues; what went wrong and how can it be resolved.
If required, we can provide a campaign specific dedicated number. Thereafter, with highly trained, briefed and on-brand staff fielding calls, with Answering4u you can be assured that your customers will receive the very best expert advice and help when they most need it. Our call centre teams are able to confidently and competently handle even the most technical of issues, logging calls, identifying affected products, providing agreed statements and resolving issues.
Our receptionist outsourcing services include:
- Part or fully outsourced
- Fully briefed call centre staff able to field calls and provide information
- Identification of affected products or batches
- Provision of remedial documentation
- Nearest stockist/dealer lookup
- Logging and reporting
- Frees time to focus on resolving core issue
First impressions count. Speak to us now to ensure yours does not let you down. Protect your reputation, and improve your business efficiency by working with us. Just click here to find out more or give us a call on 0113 4900 287. We look forward to hearing from you.