Answering the phone is the easy bit, it’s what happens next that counts...
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Call Handling

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Call Handling Service

Call Handling Service

For those clients who want more than just telephone answering we can provide a more complete service which includes not only taking the call itself but also dealing with any other aspects which may arise either directly or indirectly as a result of the call.

We understand that regardless of the kind of business you are in, there can be a very diverse range of enquiries from your customers. From callers who have a simple question which can be answered quickly, to those who need to be taken through a troubleshooting process and sent out a follow up email; our operators will confidently take ownership of the call and ensure all actions are followed through.

We can handle your calls by:

  • Taking down customer details and explaining your products and services.
  • Taking online orders and tracking purchases.
  • Posting out brochures and information packs as part of a marketing campaign
  • Completing application forms when there’s a recruitment drive
  • Booking interviews and appointments to take your business transactions to the next stage.
  • plus a whole host of other tasks!

At Answering4u we ensure you have a unique call flow meaning the outcomes of your calls are sent to the relevant people within your business, leaving you to do what you do best whilst we take of the rest.

If you are wanting someone to work with in providing a comprehensive outsourced solution for your customer contact and call centre requirements, then click here to find out more, or give us a call FREE on 0808 1 365 247. We look forward to hearing from you.

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