Answering the phone is the easy bit, it’s what happens next that counts...
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Join our team!

November 6, 2014

We are recruiting! Salary £16,000 – £17,200 Calling all amazing customer services people! Fantastic opportunity to develop your potential within a personal and friendly business based in Shipley, near Bradford! This is a great opportunity for anyone who enjoys working in a service driven organisation where quality, efficiency and flexibility for clients is key. The training will give you the guidance,...

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Facilities Management Call Answering

September 17, 2013

Winter is almost upon us. At Answering4u we have a variety of clients who we support all year round; however there are a certain few who need us more than ever at this time of year. Facilities Management, Central Heating and other 24×7 maintenance companies need our support dealing with tenants during the winter months to work through the peak...

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The Benefits of Using a Call Centre

August 23, 2013

A call centre is an operation which was designed to handle high volumes of phone calls. More recently through the evolution of the contact centre model many now offer additional support and are able to answer queries, place orders, take payments and where necessary, ensure the customer’s call is transferred to the correct department. Whilst many of us may roll...

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Kiravans – Customer Case Study

May 3, 2013

Answering4u makes the McCandless brother happy campers! Two brothers who established Kiravans, a successful business designing and producing professional parts for the specialised campervan conversions market, discover that the partnership with Answering4u gives them more time to focus on developing their business. When Rob and Mike McCandless set up Kiravans they wanted to create a business which would enable them...

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UK Call Centres

April 26, 2013

UK Call Centres Over one million people are employed in UK contact centres, according to research conducted by ContactBabel. This is over 3.5% of the entire UK workforce and with call centre operators expected to generate £2.24bn revenue in 2012-2013 there is no doubting the importance of the call centre as a sector in the British economy. The first ever call centre was set-up by Direct Line...

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Winter Weather Call Taking

November 5, 2012

This time last year we were entering a winter of discontent which signified problems for many businesses up and down the UK. Terrible weather meant employees could often not make it to work which left them directly exposed to missed opportunities. Schools were frequently closed so people needed to stay at home to look after their kids; and in many...

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Christmas Call Handling

September 20, 2012

Are you currently beginning the tortuous task of recruiting the handful of temporary staff to help you manage the influx of business over the Christmas period? Do you have a back-up plan in place if the good old British weather prevents your staff from getting into work? Are you planning to extend the shifts of all of your staff to...

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03 or not 03, that is the question.

August 17, 2012

Ofcom released 03 numbers UK wide in 2007 as an alternative to chargeable numbers such as 0870, yet five years on they are still shrouded in mystery. We hope the below will give some clarity to this grey area.. What is an 03 number used for? Telephone numbers that begin with 03 are known as UK Wide numbers and were introduced...

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Just another Manic Monday

August 6, 2012

It was a busy Monday morning and we were all just getting our caffeine fix when we received a panic call from one of our clients who were experiencing major problems with their main switchboard and all internal phone lines. They asked if they could divert all their calls in addition to the 200 or so new enquiry calls a...

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Rolawn Ltd – Customer Case Study

August 2, 2012

Europe’s largest producer of cultivated turf, Rolawn Ltd, almost doubles average order value with the support of Answering4u Rolawn Ltd, based in York, has supplied market-leading turf to landscapers, groundsmen and home owners for more than 40 years. With clients including The Royal Horticultural Society, leading garden designers, championship golf courses and national house builders, Rolawn runs a nationwide distribution...

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