Answering the phone is the easy bit, it’s what happens next that counts...
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Engineer Callout

For many companies, providing end-user Helpdesk support and Facilities Management can be a challenge. Establishing a round-the-clock dedicated customer contact centre can be a major expense that’s difficult to justify, while making do with anything less can compromise your service levels, and let your customers down when they most need you.

At Answering4u, our Facilities Management service allows businesses with field-based technical staff to outsource maintenance calls 24-7. We can identify the relevant skill required, selecting from variable rotas and then despatch the nearest support staff to deal with their issue, giving you a virtual round the clock availability. We can also implement any relevant escalation procedures and manage the entire call out from beginning to end.

Flexible and scaleable, our Helpdesk and Facilities Management services can give your business a valuable competitive edge, whether it’s working alongside your existing departments during peak trading periods, or simply outsourcing the requirement completely, allowing your staff to focus on core business functions. We also offer a range of sophisticated call reporting services, to give you valuable customer insight and data.

With competent, highly trained staff who can handle the most complex of issues, Answering4u can provide support when resources are limited and as budgets come under ever tighter scrutiny.

The benefits of outsourcing your Engineer Callout to us include:

  • Fully or part outsourced Helpdesk service
  • Problem Identification routines
  • Integrated Rota Management and Escalation with ‘Alerts’
  • Fully briefed operatives with deep technical and product-specific knowledge
  • Call logging, reporting and data capture
  • Seamless integration of IT infrastructure and systems, reducing data duplication
  • Entirely bespoke solutions for extremely complex callouts

If you are interested in improving your business efficiency by working with us, it’s really simple to start, just click here to find out more, or give us a call on 0113 4900 287. We look forward to hearing from you.

At a glance
  • Totally Flexible
  • Problem Identification
  • Multiple Rotas and Escalation
  • Case Management
  • Timed ‘Alert’ Services
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