Answering the phone is the easy bit, it’s what happens next that counts...
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Call Handling

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Order Taking

Order Taking

At Answering4u we know that order taking can be an extremely time consuming process, but we also understand that is a critical part of growing your business. We like to help our clients by removing the hassle and time constraints of order taking, making it a far smoother and less stressful procedure for all parties.

Market research has consistently revealed that in many cases customers shopping online still prefer to speak to a real person rather than simply clicking a mouse. This may me to ensure the company is genuine or it may be to clarify the one piece of information they need before placing an order which may or may not be obvious on the website. However, having the necessary resources to deal with all of these sales enquiries can often be difficult and extremely costly.

Bespoke Services

At Answering4u we can help your business by establishing a dedicated 24-hour order line for your customers and developing a unique sales process to fit around your individual requirements, whether it’s supplementing your existing teams to cope with seasonal demand in orders, or to simply outsource the function completely.

Highly Trained Professionals

Our operatives are fully briefed and highly trained, representing your company in the best possible light. We’ll give them information about your products, talk them through the ordering and payment process, and even take their credit card details. We’ll remove any stresses or barriers to the sale making it far easier for your customer to order from you. Not only that but we will even ‘up sell’ and ‘cross sell’ to help you maximise your profit margins. We like to think of ourselves as an integral part of your team.

If you run an online business, we can also combine our order taking service with your shopping cart facility using our state-of-the-art IT systems. If one of your customers has problems ordering from you they can simply pick up the phone and speak to us and one of our qualified call handlers will take them through the order process seamlessly.

Other benefits include:

  • Easy service to set up with us.
  • Customer ordering is easier and their contact details are logged efficiently.
  • Flexibility – we can help with simple or complex orders, our call handlers are highly skilled and they will do their best to find a solution for your customer.
  • We can update your customer contact databases simultaneously.
  • Web-based call handling means our team can quickly check stock levels before accepting orders.
  • We can advise your customers of dispatch and delivery dates where available.
  • We can be available to take your orders 24-hours a day.
  • We have secure credit card processing either from your website or through our own dedicated in-house system using SagePay.
  • Professionally qualified call handlers – your sale is our sale!
  • Full data protection and PCI compliance.
  • Increased control – you’ll have all the ordering information you require immediately.
  • Full reporting including order values

 

Get in contact with us

If you are interested in improving your business efficiency by working with us, it’s really simple to start, just click here to find out more, or give us a call on 0113 4900 287. We look forward to hearing from you.

At a glance
  • Product Information
  • IT and Website Integration
  • ‘Up-sells’ and ‘Cross-sells’
  • Credit Card Processing
  • Reporting inc Order Values
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