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The Benefits of Using a Call Centre

August 23, 2013

A call centre is an operation which was designed to handle high volumes of phone calls. More recently through the evolution of the contact centre model many now offer additional support and are able to answer queries, place orders, take payments and where necessary, ensure the customer’s call is transferred to the correct department. Whilst many of us may roll...

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UK Call Centres

April 26, 2013

UK Call Centres Over one million people are employed in UK contact centres, according to research conducted by ContactBabel. This is over 3.5% of the entire UK workforce and with call centre operators expected to generate £2.24bn revenue in 2012-2013 there is no doubting the importance of the call centre as a sector in the British economy. The first ever call centre was set-up by Direct Line...

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