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Facilities Management Call Answering

September 17, 2013

Winter is almost upon us. At Answering4u we have a variety of clients who we support all year round; however there are a certain few who need us more than ever at this time of year. Facilities Management, Central Heating and other 24×7 maintenance companies need our support dealing with tenants during the winter months to work through the peak...

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The Benefits of Using a Call Centre

August 23, 2013

A call centre is an operation which was designed to handle high volumes of phone calls. More recently through the evolution of the contact centre model many now offer additional support and are able to answer queries, place orders, take payments and where necessary, ensure the customer’s call is transferred to the correct department. Whilst many of us may roll...

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Christmas Call Handling

September 20, 2012

Are you currently beginning the tortuous task of recruiting the handful of temporary staff to help you manage the influx of business over the Christmas period? Do you have a back-up plan in place if the good old British weather prevents your staff from getting into work? Are you planning to extend the shifts of all of your staff to...

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Rolawn Ltd – Customer Case Study

August 2, 2012

Europe’s largest producer of cultivated turf, Rolawn Ltd, almost doubles average order value with the support of Answering4u Rolawn Ltd, based in York, has supplied market-leading turf to landscapers, groundsmen and home owners for more than 40 years. With clients including The Royal Horticultural Society, leading garden designers, championship golf courses and national house builders, Rolawn runs a nationwide distribution...

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